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Booking Conditions

Booking Conditions

Hotel Europa Centro

Reservations made through the website https://www.hoteleuropacentro.com/ (hereinafter, “ the “Website ”) will be governed by the provisions of these General Reservation Conditions (hereinafter, “ the CCGGR” ).

Establishment Data

SERGESTEL GESTION HOTELERA Y SERVICIOS, SL (HOTEL EUROPA CENTRO), with address at Urb.
Castillo de Magaz, 1 (Magaz de Pisuerga) and CIF:B13779236 (hereinafter, “The Establishment”)

Client will be understood as the natural or legal person who completes the reservation process, either for themselves, for other guests, their workers, etc., as well as, for the purposes of these CCGGR, the natural persons who stay in the Establishment as a consequence of the Reservation (hereinafter, “ the Client ”).

The Client, by completing the Reservation process, expressly accepts these CCGGR.

Additionally, the Client, by making the Reservation, acknowledges having read and accepts the Legal Notice, the Privacy Policy and other published documents referring to the contracting of the reservation or the protection of their personal data. All of this, without prejudice to the fact that, to complete the Reservation, you will be asked to expressly accept the aforementioned notices and conditions.

These CCGGR will be regulated by the provisions of the following  

CLAUSES

Applicable regulations

The provisions of Law 7/1998, of April 13 on General Contracting Conditions, with the modifications of Law 3/2014, of March 27, Royal Legislative Decree 1/2007, of November 16, will apply to the CCGGR. , which approves the consolidated text of the General Law for the Defense of Consumers and Clients and other complementary laws, Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, and other applicable tourism sector regulations. Subsidiarily, the provisions of the Civil Code and the Commercial Code will be applied.

 Reservation process and conditions

  • For the Reservation to be valid, the following conditions must be met:
  1. Express acceptance by the client of having read and understood the CCGGR, Legal Notice and other documents and policies of the website.
  2. Recognition by the client of:
    1. Be of legal age and be in full use of their faculties, having sufficient capacity to formalize the Reservation.
    2. That the data you provide are reliable and accurate, as well as that you expressly authorize their processing in accordance with the Establishment’s Privacy Policy.
    3. That, in the case of providing data from third parties, you have the necessary authorizations from them, sufficient to provide them to the forms on the Website and so that the person responsible for processing the data can use them for the requested service.
  • Online reservations: The process of formalizing online reservations will be formalized as follows:
    • Availability: Search for dates and selection of room type and number of people. Collection of personal data, acceptance of the general conditions and request for card details and payment by card via POS gateway.
    • Reservation confirmation and payment.
    • Once their reservation has been made, the Client will receive by email, to the contact address provided, a “Reservation Confirmation with the locator number” together with the CCGGR that will have already been provided in the reservation process.
    • Unless otherwise provided in the rate conditions, the reservation will not be considered firm until payment of the stipulated price or deposit, if any is requested in the reservation, has been made.
  • Reservations on request (reservations on request ) : For services that can only be reserved upon request, unless otherwise provided in the rate conditions, the mere request for availability will not imply the contracting of the Reservation, which will be subject to compliance. of the requirements indicated on the page from which your request is made, as well as its effective confirmation by the Establishment.
  • Errors in the process : Any errors in entering data during the Reservation process can be corrected using the “back” button on the browser. Likewise, the reservation details will be summarized in the Reservation Confirmation. If any errors are detected, the Client must immediately request the appropriate corrections by sending an email to the address that appears in “Contact” on the Website.

Reserve Content:

The services of each Reservation will be solely and exclusively those provided for in the reservation process.

Thus, the Client will be informed throughout the process of the services included in the Reservation or those that the Client selects, if applicable.

Unless expressly indicated otherwise, the prices indicated on the Website are Retail Prices, VAT included.

Price and payment:

The conditions, the price of the planned stay and, or the services requested, as well as the accepted payment methods, are those expressly determined in the rate conditions included on the page on which the Client requests or makes the order. Booking.

The transaction will be carried out in EUROS, regardless of the territory of origin of the Client or from which the reservation is made.

The Client expressly authorizes the Establishment to make the charges provided for in the rate conditions, for example, to face possible penalties for late cancellation or no-show, accepting that the payment method data provided are used to carry out the corresponding collections.

Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.

Modification or cancellation of reservations:

For each type of rate there may be special conditions for modifying or canceling the Reservation made. In this way, the modification or cancellation of confirmed reservations will be subject to the particular conditions provided for in the rate conditions and informed to the Client during the Reservation process.

Any modification or cancellation must be requested from the Establishment to the email address available on the Website or in the Reservation Confirmation or through the “My Reservation” section of the website indicating the email address provided at the time of making the reservation and the its locator.

In the event that the Client would like to modify the Reservation and its modality allows it, it must be subject to the conditions of availability, price, additional services, etc. that the Establishment had at that time

Right of withdrawal: 

For the purposes of the provisions of article 103 l) of Royal Decree Law RDL 1/2007, the Client does not have the right of withdrawal.

Language

In general, the CCGGR and the formalization of the Reserve will be written in Spanish, although they may also be translated into other languages ​​(either national or foreign).

In case of discrepancy, the Spanish version will always prevail over translations made into other languages.

Use of the web

The Client undertakes to use the Website in accordance with current legislation, with the provisions of the Legal Notice of the Website, as well as with morality, good faith and public order, as well as to refrain from using the Website for illegal, contrary to what is established in the Legal Notice, or in a manner that is harmful to the rights and interests of the Owner of the Website or third parties.

The Client must use the Website and its contents under their sole and exclusive responsibility.

The Client will be liable for damages of any nature that the Establishment may suffer as a consequence, direct or indirect, of the Client’s failure to comply with the Legal Notice, with the Establishment reserving the right to suspend, interrupt, deny or withdraw access and/or or use of its Website, at any time and without prior notice, to any Client who fails to comply with the Legal Notice.

The Establishment will be exempt from liability to the extent provided for in the Legal Notice of the Website.

Nullity of the clauses:  If one or more of the clauses included in these general conditions are declared totally or partially null or ineffective, this will affect only said provision or that part that has been so declared, the general conditions subsisting in everything else. , with such provision or the affected part thereof, as not put in place.

Communication channel

In the “Contact” or “Contact” section, both a telephone number and an email address are made available to the customer so that they can contact the establishment.

Applicable law and competent jurisdiction:  these CCGGR will be governed by Spanish law excluding its conflict of law rules. The parties, expressly waiving any jurisdiction that may apply to them, submit for the resolution of their differences in relation to the CCGGR, to the jurisdiction and competence of the competent Courts and Tribunals of the Establishment’s domicile.

Consequences of the acceptance of the CCGGR, validity and modifications

Given that these CCGGR may be modified at any time, the request and processing of reservations on the Website by the Client imply full and unconditional acceptance of the Legal Notice and Privacy Policy thereof, together with these CCGGR, in its latest version, without prejudice to the particular conditions of the reservations that are available and applicable during the Reservation process. Therefore, it is recommended that the Client proceed to read these conditions before requesting or formalizing their reservation and each time they access the Website, since the Establishment reserves the right to change, modify, add or delete at any time. part of these CCGGR. Modifications to the CCGGR will never affect reservations made prior to said modification.